Shipping Policy

Shipping Policy 🚚

At ThePetzStore™, we are dedicated to bringing high-quality products to pet lovers worldwide. To ensure the best prices and unique selection, we work with global fulfillment centers to ship our products directly to your doorstep.

1. Shipping Times

Because we ship directly from our specialized warehouses, our average delivery times are:

• United States: 7-14 business days.

• International: 12-21 business days.

Please note: During peak seasons or holidays, shipping may take slightly longer. We appreciate your patience!

2. Order Processing

All orders are processed and dispatched within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number.

3. Tracking Your Order

Transparency is key. You will be able to track your package every step of the way via the tracking link sent to your email.

4. Customs & Duties

ThePetzStore™ is not responsible for any customs or import taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Lost or Damaged Packages

Your pet's happiness is our priority. If your order arrives damaged or gets lost in transit, please contact us at support@thepetzstore.com and we will resolve the issue immediately with a replacement or a full refund.