Refund Policy

Returns & Refunds

We love our products and we’re confident you will too! That’s why we offer a 30-Day Money-Back Guarantee. If you’re not 100% satisfied with your purchase, we’re here to help.

Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refund Process Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us For all return inquiries, please reach out to us at: support@thepetzstore.com