Refund Policy

Returns & Refunds

We love our products and we’re confident you will too! That’s why we offer a 30-Day Return Policy for unused items. If you’re not 100% satisfied with your purchase, we’re here to help.

To be eligible for a standard return, your item must be in the exact same condition that you received it: unworn, unused, with original tags, and in its original, unopened packaging. Customers are responsible for all return shipping costs.

Damages, Defects & Wrong Items (7-Day Reporting)
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong product, you must contact us within 7 days of delivery at support@thepetzstore.com. 

To help us process your claim quickly with our fulfillment team, please include in your email:

1. Clear photos or videos of the defect/damage or incorrect item.
2. A clear photo of the original shipping label on the package.

Once verified, we will happily issue a free replacement or a full refund without requiring you to return the damaged item. Claims submitted after 7 days of delivery may not be eligible for a full refund or reshipment.

Address Issues & Non-Delivery
Please double-check your shipping address before placing an order. ThePetzStore is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Refund Process
Once your returned item is received and inspected at our designated return facility, we will notify you of the approval status. If approved, your refund will be automatically applied to your original payment method within 5-7 business days.

Contact Us
For all return inquiries or issues, please reach out to our support team at:
📧 support@thepetzstore.com