Shipping policy

Shipping & Delivery We are proud to offer international shipping services to our customers worldwide. Our goal is to provide you with the best shipping options, no matter where you live.

1. Processing Time All orders are processed and sent to our suppliers for dispatch within 1-3 business days after the order is placed.

2. Shipping Times This refers to the time it takes for items to be shipped from our warehouse to your destination.

• United States & Europe: 7-14 business days.

• Rest of the World: 10-20 business days.

• Please note: These are estimated delivery times and can vary due to customs clearance or high seasonal demand.

3. Tracking As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can track your package directly through our website or via global tracking services.

4. Customs & Duties CloudNine-Pet is not responsible for any customs fees or import duties once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.