Terms of service

OVERVIEW

Welcome to ThePetzStore! The terms “we”, “us” and “our” refer to ThePetzStore. ThePetzStore operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). ThePetzStore is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

 

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, and Refund Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

 

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.

 

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS We make every effort to display the colors, features, and images of our products as accurately as possible. However, colors or product appearance may differ slightly depending on your device screen settings and display.

All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time or limit sales quantities on a case-by-case basis.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. ThePetzStore reserves the right to accept or decline your order for any reason at its discretion. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at checkout.

Your purchases are subject to return or exchange in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that charges incurred by you will be honored by your credit card company or payment provider.

SECTION 5 - SHIPPING AND DELIVERY Delivery times are estimates and may vary due to carrier operations, peak seasonal demand, or customs clearance. For full details on transit times and fulfillment, please review our Shipping Policy. Once items are transferred to the delivery carrier, title and risk of loss pass to the customer.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all logos, text, designs, images, product descriptions, graphics, and video content, are the property of ThePetzStore and protected by applicable copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Services without express written permission from us.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS We may provide you with access to third-party tools or direct you to third-party websites (such as payment gateways and tracking portals) which we neither monitor nor control. Any use of such third-party tools or sites is entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY ThePetzStore is hosted on the Shopify e-commerce platform. Shopify provides the infrastructure that allows us to sell products to you. However, sales transactions are conducted directly between you and ThePetzStore.

SECTION 9 - PRIVACY POLICY Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY Except as expressly stated by ThePetzStore, our products and services are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

To the fullest extent permitted by law, in no case shall ThePetzStore, its directors, officers, employees, or affiliates be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from your use of the store or products purchased.

SECTION 12 - INDEMNIFICATION You agree to indemnify, defend, and hold harmless ThePetzStore, Shopify, and our partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or violation of any law.

SECTION 13 - SEVERABILITY & ENTIRE AGREEMENT In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable. These Terms constitute the entire agreement between you and ThePetzStore.

SECTION 14 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable governing laws.

SECTION 15 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website.

SECTION 16 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at:

  • Store Name: ThePetzStore

  • Email: support@thepetzstore.com

  • Website: ThePetzStore.com